Refund Policy

Refund Policy

We gladly accept returns, exchanges and cancellations

Contact us within: 14 days of delivery

Dispatch items back within: 30 days of delivery

Request a cancellation within: 1 hour of purchase

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs (unless the item is faulty). If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.

If there are any errors with or omissions from your order we must be notified within 48hrs of receipt please. We aim to get it right every time, but we are only human & sometimes distracted by sheep !